Support

We're a one-person studio and answer every email, usually within two days.

Purchases

I bought gems but didn't get them

Make sure you're online and signed in, then close the game completely and open it again: the game re-checks unfinished purchases each time you sign in. If the gems still don't show up after an hour, email us with your order number.

Can I get a refund?

Refunds are handled by the store you bought from: Apple or Google Play.

I got a new phone. Can I keep my gems?

Your online account is linked to the device you created it on, so a new phone starts with a new account. If you bought gems, email us your old and new player names and your order numbers, and we'll move your gems and items across.

Players and chat

Someone is being mean, cheating or has a rude name

Tap their name (in chat, your friends list or the match lobby) and choose Report. We review reports and can rename, mute or suspend players. Choose Block to stop seeing their messages: they can't message you, invite you or send you friend requests.

My account was suspended

Email us with your player name if you think this was a mistake.

Account and privacy

• Delete your account
• Privacy Policy: what we store and your rights
• Terms of Use
• Ad choices: in the game, Settings → Ad privacy choices (shown where required by law)